Support

General information

Warranty terms

Xaoc Devices warrants this product to be free of defects in materials or workmanship, and to conform with the specifications at the time of shipment for a period of one year from the date of purchase. During that period any malfunctioning or damaged units will be repaired, serviced, and calibrated on a return-to-factory basis. This warranty does not cover any problems resulting from damages during shipping, incorrect installation or power supply, improper working environment, abusive treatment or any other obvious user-inflicted fault.

Legacy support

If something went wrong with a xaoc product after the warranty period is over, no need to worry, as we’re still happy to help! This applies to any device, wherever and whenever originally acquired. However, in specific cases, we reserve the right to charge for labor, parts and transit expenses where applicable.

Return policy

The device intended for repair or replacement under warranty needs to be shipped in the original packaging only, so please keep it just in case. Xaoc devices can not take any responsibility for damages caused during transport. Prior to sending us anything, please contact us at support@xaocdevices.com. Note that any unsolicited parcel will be rejected and returned!


Downloads

Kamieniec

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Sewastopol

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Tirana

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Karl Marx Stadt

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DIY SYNTH MANUAL

Samara

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Warna

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Bytom

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Poti

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Ostankino

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General inquiries

Contact

We are happy to help you with any additional information wherever needed. If you have any question about our products, availability, repair services, warranty etc., or just wan’t to say hi, feel free to write us:

E-MAIL

Vendors

We have made our products available from almost every renowned modular gear vendor to make our products available worldwide. They are listed on the Dealers page. If you can’t find our product at your favourite shop, let us know and we will contact the owner to work it out. If you are a vendor interested in our modules, we are happy to talk business with you.

Endorsement

We are incredibly happy to see our products being used by some famous mainstream stars, and creative underground artists worldwide. As much as we can not really afford full endorsement, you can always get in touch and discuss things. Please undestand we have to be very picky, though.