General information

Warranty terms

Xaoc Devices warrants this product to be free of defects in materials or workmanship, and to conform with the specifications at the time of shipment for a period of one year from the date of purchase. During that period any malfunctioning or damaged units will be repaired, serviced, and calibrated on a return-to-factory basis. This warranty does not cover any problems resulting from damages during shipping, incorrect installation or power supply, improper working environment, abusive treatment or any other obvious user-inflicted fault.

Legacy support

If something went wrong with a Xaoc product after the warranty period is over, there is no need to worry – as we are still happy to help! This applies to any device, wherever and whenever originally acquired. However, in specific cases, we reserve the right to charge for labor, parts and transit expenses where applicable.

Return policy

The device intended for repair or replacement under warranty needs to be shipped in the original packaging only, so please keep it just in case. Also, a filled RMA form must be included. Xaoc Devices can not take any responsibility for damages caused during transport. Prior to sending us anything, please contact us at Note that any unsolicited parcel will be rejected and returned!